Products and services

Are the products available online also available at the Trento (Italy) store?
Yes, the items currently available on our website are also available at our Trento (Italy) store, at the same prices as online. Availability depends on the model and selected variant. If an item you order is no longer available, we will contact you.

Can you help me choose a racket, grip size or clothing size?
Of course. Check the specifications on the product page and contact us if you have any questions: we will help you choose based on your needs, level and playing style.

Are tennis rackets already strung?
The product page states whether a racket is strung. For custom stringing, please contact us before purchasing.

Do you offer a stringing service?
Yes, our Trento (Italy) store offers a stringing service with your racket guaranteed to be ready within 24 hours. Contact us to arrange the strings, tension and racket drop-off, taking our opening hours into account.

Can I rent a racket before buying it?
Almost all our racket models are available to rent. Contact us to check model availability and find out the service terms.

Orders and payments

Do I need to register to make a purchase?
No, you can purchase without creating an account. Enter a valid email address to receive your order confirmation and updates.

How do I use a discount code?
Enter it in the dedicated field in your cart or at checkout and select “Apply”. Check the updated total before paying. Each code has its own terms regarding eligible products, customers and combinations with other offers.

Which payment methods can I use?
You can pay by card, PayPal and the other options available at checkout. The methods available to you are shown before you confirm your purchase.

How do I know you have received my order?
After completing your purchase, you will receive a confirmation email with an order summary. If you cannot find it, check your spam folder or contact us before placing the order again.

Can I change an order or request an invoice?
Contact us as soon as possible with your order number and request. We will check whether an order being prepared can still be changed. If you need an invoice, provide your full billing details when purchasing.

Shipping and pickup

Where do you ship, and how much does it cost?
We ship to Italy and the European destinations enabled at checkout. Shipping costs €10 for orders below €75 and is free from €75. The threshold is calculated on the product total after any discounts. The cost is shown before payment.

How long does delivery take?
Available products are normally prepared on the same day or by the next business day after payment confirmation. We also prepare orders on Saturdays; orders received on Mondays are normally prepared on Tuesday mornings, except on public holidays. Courier collection follows the days and times of the service used. Transit time is additional to preparation time and varies by destination. See our shipping policy for details.

Can I buy online and collect in store?
Yes. At checkout, you can choose home delivery or free pickup at our Trento (Italy) store, with no minimum order value. Wait for confirmation that your order is ready before coming to collect it.

Where and when can I collect my order?
Racket Room is on the first floor of the Top Center Shopping Centre, Via del Brennero 320, 38121 Trento (Italy). We are open Tuesday to Saturday, from 9:30 to 12:00 and from 15:00 to 19:00. We are closed on Sundays and Mondays.

Returns and support

How can I return an online purchase?
If you purchase as a consumer, you can notify us that you wish to withdraw from the purchase within 14 days of delivery and return the products within 14 days of that notification. Email info@racketroom.it with your order and item details, or use the other contact methods listed in our refund policy.

Are in-store returns free?
Yes, you can return online purchases to our Trento (Italy) store without return shipping costs. Bring your order number or proof of purchase. If you prefer to ship your return, you are responsible for the return shipping costs, unless we made an error or the product does not conform to the contract.

What condition must the returned product be in?
You may inspect it as you would in a shop. Return it with the accessories you received and suitable packaging, preferably the original packaging. Missing original packaging does not automatically exclude your right to withdraw. Handling beyond what is necessary to establish the product’s nature, characteristics and functioning may result in a reduction in value, as explained in our refund policy.

When will I receive my refund?
Refunds are issued within 14 days of your withdrawal notification, using the same payment method unless otherwise agreed. We may wait until we receive the goods or proof that you have sent them back, whichever occurs first. The time it takes for the funds to reach your account depends on your payment provider. Full details are available in our refund policy.

I received an incorrect, damaged or faulty product. What should I do?
Contact us with your order number and a description of the problem, including photographs if possible. We will provide instructions for handling your report. Racket Room covers the necessary costs resulting from our error or a product’s lack of conformity; your statutory warranty rights remain unaffected.

How can I contact you?
Email info@racketroom.it, contact the store on 0461 096149. Store opening hours are Tuesday to Saturday, 9:30–12:00 and 15:00–19:00.